Welcome to MilletAgro
Store Location
Track Order
Search
  • Register
Menu
Search
Home
0
My Cart
Me

Shipping Policy

This Shipping and Delivery Policy (“Policy”) outlines the procedures, timelines, and conditions under which Tofuva (“we”, “us”, “our”) delivers products purchased from www.tofuva.com (“Website”).

1. Shipping Coverage

  • We currently offer shipping services across India, including remote and rural regions within the State of Bihar.
  • International shipping is not available at this time.

2. Processing Time

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.

3. Shipping Methods and Charges

  • Standard Shipping (3–7 working days): ₹[Insert Rate]
  • Express Shipping (1–3 working days): ₹[Insert Rate]
  • Shipping fees are calculated at checkout based on delivery location, weight, and shipping method selected.

4. Order Tracking

  • Once your order is shipped, a tracking number and courier details will be shared via email or SMS.
  • You can track the status of your delivery on our [Insert Courier Name] partner site.

5. Delivery Timeline

  • Bihar: Estimated delivery within 2–4 business days
  • Other Indian States: 3–7 business days, depending on location and courier availability
  • Note: Delivery timelines are estimates and may vary due to unforeseen circumstances like extreme weather, strikes, or logistic disruptions.

6. Delays and Exceptions

  • Tofuva is not liable for delays caused by courier partners or situations beyond our control.
  • In cases of delay, we will proactively notify customers and share revised timelines.

7. Failed Delivery Attempts

  • Couriers will make up to 3 delivery attempts.
  • If the order is not received, it may be returned to our warehouse. Re-delivery will incur additional charges.

8. Address Accuracy

  • Customers are responsible for providing accurate shipping information.
  • Inaccurate addresses may lead to delays or non-delivery. Please double-check before placing the order.

9. Damaged or Missing Items

  • If your order arrives damaged or incomplete:
  • Contact us within 48 hours of delivery at support@tofuva.com
  • Include photos of the packaging and product for verification.
  • We will offer replacement, refund, or resolution based on internal policy and availability.

10. Legal Compliance

This policy is framed in accordance with:

  • The Consumer Protection Act, 2019
  • Information Technology Act, 2000
  • Legal Guidelines from Bihar's Law and Transport Departments

11. Contact Us

Tofuva (PVSP MSPL) Logistics Desk
6th Floor (F20), Flat No. 0
DS Business Park
Bailey Road, Near Saguna More
Saguna More, Patna - 801503
Bihar, India